K12x Privacy Policy
Your personal data is our top priority. This policy outlines in detail how we collect, use, and protect your information.
Last Updated: January 2026
Information We Collect
When you register and use k12x, we collect various types of information necessary to provide you with the best experience and to keep the platform secure. All data is stored on protected servers and is never shared with unauthorized parties. The sections below describe in detail what types of information we collect.
Account Information
During registration, you are required to provide your full name, date of birth, email address, mobile number, and a password. For KYC verification, you may also need to upload a copy of your national ID or passport along with a selfie photo. This information is used to verify your identity, secure your account, and confirm that you meet the minimum age requirement (18+). Account information is never sold to third parties.
Device & Browser Information
When you access the k12x website or mobile platform, we automatically collect your device type, operating system, browser name and version, IP address, and connection time. This information is used to detect fraudulent activity, improve platform performance, and support security monitoring. If you access the platform from a mobile device, device ID and mobile network information may also be recorded.
Payment & Financial Information (BDT)
During deposits and withdrawals, we record your mobile banking number (bKash, Nagad, Rocket), transaction amount (BDT), and the date and time of each transaction. Full bank account numbers or card numbers are never stored on our servers — these are handled directly through the payment processor. Financial information is used solely for transaction verification, fraud prevention, and regulatory compliance.
Usage Data
We monitor usage data such as which games you play, how long you spend on the platform, which pages you visit, and which bonuses you claim. This information helps us personalize your experience, deliver relevant offers, and support our responsible gaming program. Usage data is directly linked to your account and stored in logs for security purposes.
How We Use Your Data
K12x collects your information only for specific, legitimate purposes — never indiscriminately or unnecessarily. Every piece of data has a clear purpose, and once that purpose is fulfilled, the data is deleted or securely retained in line with our retention policy. Our key data use purposes are listed below:
- Account Management: To create, verify, and secure your account, and to protect the login process.
- Payment Processing: To process deposits and withdrawals and maintain accurate financial records.
- Customer Support: To resolve your complaints, questions, or issues quickly and effectively.
- Fraud Prevention: To detect unusual transactions or suspicious activity and keep your account secure.
- Personalized Experience: To recommend games and deliver relevant offers based on your preferences.
- Regulatory Compliance: To handle reporting and verification requirements set by licensing authorities.
- Responsible Gaming: To monitor signs of excessive gaming and provide timely alerts and support when needed.
We never sell your data to third-party advertisers or share it for marketing purposes without your consent. You can contact our customer service at any time for full details on how your information is used.
Cookies & Tracking Technologies
When you browse the k12x website, we use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help recognize you on return visits. They are used to keep your login session active, remember your language and settings preferences, and improve overall platform performance.
We use three types of cookies: Essential Cookies which are necessary for the site to function properly; Performance Cookies which analyzes site performance; and Functional Cookies which remembers your preferences and settings. For analytics and advertising cookies, we ask for your consent. You can manage or disable cookies through your browser settings, though some features may be limited as a result.
We also use local storage and session storage technologies, which temporarily store certain data on your device. Session data is cleared when you close the browser tab. We do not use third-party tracking pixels or fingerprinting technologies that could covertly collect your identity.
Data Retention & Security Measures
K12x uses industry-standard encryption and security technology to keep your data safe. All data transmissions are encrypted via SSL/TLS, preventing unauthorized third-party access during transfer. Passwords are always stored in hashed format and are never stored or accessible in plain text. Our server infrastructure is protected by firewalls and intrusion detection systems.
Your personal and financial information is retained for as long as your account remains active. If your account is closed or deactivated, certain data may be kept for up to 5 years to meet legal and regulatory requirements. Once retention is no longer necessary, the data is securely deleted. Our staff only access specific information when required for their role — no one has access to all data.
In the event of a security breach, we will promptly notify affected users and take the necessary steps to address it. If suspicious activity is detected on your account, we will proactively alert you and may temporarily suspend the account if needed. If you have any security concerns, please contact our support team immediately.
Third-Party Data Sharing
K12x does not sell your personal information to any third party. However, in certain situations, limited data may be shared with trusted partners, always in accordance with the terms of this Privacy Policy. The following outlines when and with whom information may be shared:
- Payment Processors: Only the necessary payment details are shared to process bKash, Nagad, Rocket, and bank transfer transactions.
- KYC Verification Services: Limited identity information may be shared with authorized third-party verification providers for identity verification purposes.
- Regulatory Authorities: Required information is provided in response to valid requests from licensing authorities or legal bodies.
- Technology Service Providers: Partners supporting server hosting and platform operations work under strict confidentiality agreements.
Every third party we work with is required to comply with our privacy standards and may only use your data for the specified purpose. No third party may use your information for their own marketing or any other purpose. We regularly review our partners' privacy compliance and reserve the right to terminate any relationship in the event of a breach.
User Rights
Every registered user of k12x has certain rights over their personal data. We believe you should have full control over your information, and that exercising those rights should be straightforward and transparent. Your key rights are outlined below:
- Right of Access: If you'd like to know what information we hold about you, contact us at any time. We will provide a full data report within 30 business days.
- Right to Rectification: If any information in your profile is incorrect or outdated, you can request a correction. Some details can be updated directly from your account settings; for others, our support team will assist you through the verification process.
- Right to Erasure: You may close your account and request the deletion of your personal data. However, certain financial records may need to be retained for a legally required period.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data — particularly when the accuracy of that data is in dispute.
- Right to Withdraw Consent: You may withdraw your consent for marketing communications or optional data processing at any time.
To exercise any of the rights listed above, please contact our customer service team. Once your identity has been verified, your request will be processed as quickly as possible. We take every request seriously and are committed to upholding user rights.
Policy Updates & Contact
K12x may update this Privacy Policy from time to time — particularly in response to legal changes, new services, or technical developments. Whenever a significant change is made, we will notify you via your registered email or mobile number and update the revision date on this page. Continued use of the platform after any changes constitutes acceptance of the revised policy.
We recommend reviewing this page regularly to stay up to date with the latest policy. If any part of it is unclear or you have questions, our support team is always ready to help. k12x manages this policy with full transparency — there are no hidden terms.
Contact Us
Reach out to us with any questions, requests, or concerns about our Privacy Policy. Our dedicated privacy support team is equipped to resolve your issues promptly.
Play Safe, Enjoy with Peace of Mind
Every piece of your data is safe at k12x. Register today and enjoy the best online gaming experience in Bangladesh. For more questions, visit our FAQ page.